Your right to cancel
If you are a consumer in the UK, you have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason.
We also offer the same 14-day change-of-mind return period to customers in the USA.
To cancel an order, email m9oms@outlook.com with your order number and a clear statement that you wish to cancel. You must notify us within 14 days of receiving your order.
After notifying us that you wish to cancel, you have a further 14 days to return the goods.
Please contact us before returning an order so that we can provide the correct return address and identify your return. Please do not send goods to an address unless we have specifically provided it for your return.
You are responsible for the cost of returning goods when you cancel an order because you have changed your mind. We recommend using a tracked postal service, as we cannot be responsible for goods that are lost in return transit.
Refunds on cancellation
When you cancel an order, we will refund the price you paid for the returned goods together with the cost of our standard outbound delivery service.
If you selected a delivery option that cost more than our standard delivery service, we will refund only the standard delivery charge.
Refunds will normally be made using the same payment method used for the original purchase.
For UK statutory cancellations, we will issue the refund within 14 days of receiving the returned goods. Where applicable, we may issue the refund earlier if you provide evidence that the goods have been sent back.
For other returns under this policy, we will process the refund within 14 days of receiving the returned goods.
Handling and assembling kits
Our products are supplied as self-assembly kits.
You may handle and inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in much the same way as you could in a shop.
However, assembling, soldering, modifying, cutting, or otherwise working on a kit goes beyond what is normally necessary for inspection.
If you return a kit that has been assembled, part-assembled, soldered, modified, damaged or is incomplete, we may make a deduction from your refund to reflect the resulting reduction in the value of the goods.
The amount of any deduction will depend on the condition of the goods and the extent to which their value has been reduced. Where a kit has been assembled or substantially modified and has little or no resale value, the deduction may be substantial and could be up to the full purchase price.
We will not make a deduction simply because you have opened the packaging or handled the goods reasonably to inspect them.
If you are unsure whether a kit is still in a returnable condition, please contact us before beginning assembly.
Packing your return
Please return kits securely packaged and, where reasonably possible, using the original packaging supplied with the kit.
Electronic components are supplied in antistatic packaging because semiconductor components can be damaged by static discharge. Where possible, please reuse the antistatic packaging provided with your order when returning the components.
If goods are returned damaged as a result of inadequate packaging, we may make a deduction from the refund to reflect the resulting reduction in value.
Faulty, damaged or incorrect items
This section is separate from your change-of-mind return policy. Your statutory rights are not affected.
If goods are faulty, damaged on arrival, or you have received something different from what you ordered, please email m9oms@outlook.com with your order number and, where useful, photographs showing the problem.
Where an item is faulty or we have sent you the wrong item, we will cover the reasonable cost of returning it to us.
Depending on the circumstances and your applicable legal rights, we will repair or replace faulty goods, or provide an appropriate refund.
Nothing in this policy limits or excludes any statutory rights you may have under applicable consumer protection law.
USA customers
Our 14-day change-of-mind return policy is also available to customers in the USA.
US consumer protection laws can vary depending on the state in which you live. Nothing in this policy is intended to limit or exclude any rights you may have under applicable US law.
Refund timing
We will confirm by email when we have received your returned goods and will arrange any refund due under this policy.
Once a refund has been processed, your bank or card issuer may take several working days to make the funds available in your account.
If your refund has not appeared within 15 working days after we have confirmed that it was processed, please contact m9oms@outlook.com.
Contact
If you have any questions about returns, cancellations or refunds, please contact:
Email: m9oms@outlook.com